Privacy Policy

Privacy Policy

Last updated: July 2026

Ceiling & Wall Systems, operated by Tormek Global Services Limited, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

1. Information We Collect

When you interact with our website or place an order, we may collect the following types of information:

• Personal Identification Information: Your name, email address, phone number, and delivery address.
• Order Information: Details of products purchased, order history, and payment confirmation records.
• Technical Information: IP address, browser type, device information, and pages visited on our website, collected automatically via cookies and similar technologies.
• Communications: Any messages, inquiries, or feedback you send to us via our contact channels.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders and communicate order updates.
• To respond to your inquiries and provide customer support.
• To send transactional communications such as order confirmations and delivery notifications.
• To improve our website, products, and services.
• To comply with legal obligations and resolve disputes.
• With your consent, to send promotional communications about our products and offers.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Delivery Partners: We share your name and delivery address with logistics providers to fulfill your order.
• Payment Processing: Payment details are processed securely and are not stored on our servers.
• Legal Requirements: We may disclose your information if required by law, court order, or regulatory authority.

4. Cookies

Our website uses cookies to improve your browsing experience, analyze site traffic, and understand user behavior. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order records are typically retained for a minimum of five years for accounting and legal compliance purposes.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us through our Contact Us page.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our Contact Us page or reach us via phone or WhatsApp.